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Home Current Affairs Metro North and MTA Lambasted in Latimer's Commuter Survey

Metro North and MTA Lambasted in Latimer’s Commuter Survey

Dale Hemmerdinger, the multimillionaire chairman of the MTA and a resident of Rye’s Island Drive is not going to be happy. The Metro North and MTA have been lambasted in an annual commuter survey conducted by Assemblyman George Latimer.

Metro_north_25_years_3"Clean the trains", "Trains are filthy’, "Cars smell bad" are just some of the comments of Rye commuters who completed Latimer’s survey. Seventy-one percent of Rye residents scored "Railcar quality and comfort" Fair or Poor and only 9% rated the railcar quality Very Good (that must be the guy that buys three Bud tall boys before boarding – no chance that guy was sober…).

Rating Very Good Good Fair Poor Fair OR Poor Good OR Very Good
Railcar quality and comfort 9% 20% 40% 31% 71% 29%
Station Maintenance 14% 41% 38% 8% 46% 54%
Parking Facilities 9% 26% 37% 29% 66% 34%
On-time service 22% 46% 27% 5% 32% 68%
Affordable Fairs 8% 28% 44% 19% 64% 36%

Here is some of the color commentary provided by the 37 Rye commuters responding to the survey:

  • "Prices increase, with no increase in service, no improvements to facilities, and no upgrade to cars."
  • "How is it possible that one of the wealthiest corridors in the US has such poor dilapidated rail infrastructure"
  • "I would like a fare reduction when I have to endure standing room only!"
  • "Seat cushioning mostly "dead""
  • (the MTA is) "tone deaf"

More than a couple comments on:

  • The loss of metered spots at the Rye police station
  • The need for more bike racks
  • The absurdly long wait for a train station parking spot (a permanent resident spot)

The best ideas:

  • "Coffee cars in the morning"
  • "Make it easier to bike" (to the station)

Latimer was more politic than his constituency in his comments saying ""The people who commute everyday on the New Haven Line see the rail service as it is, not as it may be promoted to be; many of them have international experience with rail in Europe and Japan, as well as in other major U.S. metropolitan areas. As top-level professionals and business people accustomed to leading companies and striving for consumer satisfaction in their own careers, they know how to differentiate the excellent from the good, and can identify the barely acceptable. When we fully make the riding public a partner in re-shaping our commuter rail – by listening to and responding to their concerns – we’ll start to improve the quality of the service to the way it ought to be"

The MTA can start by cleaning the train car bathrooms.


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